This Shipping, Cancellation, Return & Refund Policy explains the terms applicable to orders placed through Success Mantra Publications at www.successmantrapublications.com.
By placing an order through our website, you acknowledge and agree to the terms set out below.
1. Shipping & Delivery
1.1 Order Processing
Orders are generally processed after successful payment confirmation or, in the case of Cash on Delivery (COD), after order verification where applicable.
We make reasonable efforts to process and dispatch orders as quickly as possible.
Processing time may vary depending on:
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Product availability.
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Type and quantity of products ordered.
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Pre-order or special-order status.
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Order verification requirements.
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Holidays and non-working days.
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Operational circumstances.
If a product is temporarily unavailable or there is a significant delay in processing, we may contact you using the contact information provided with your order.
1.2 Delivery Time
Delivery times depend on the delivery location, courier service, product availability and other operational circumstances.
The estimated delivery period displayed on the website or communicated to you is an estimate and is not an absolute guarantee.
Delivery may take longer because of:
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Courier delays.
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Weather conditions.
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Natural disasters.
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Transportation disruptions.
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Public holidays.
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Strikes or other operational disruptions.
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Incorrect or incomplete address information.
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Recipient unavailability.
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Events beyond our reasonable control.
1.3 Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or otherwise communicated before order confirmation. Mostly we keep it fixed, and subjected to changes.
Shipping charges may vary based on:
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Delivery location.
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Order weight or size.
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Number of products.
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Delivery method.
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Promotional offers.
We reserve the right to change shipping charges from time to time.
1.4 Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
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Recipient name.
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House/building number.
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Street/locality.
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City.
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State.
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PIN code.
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Contact number.
Success Mantra Publications shall not be responsible for delivery failures or delays resulting from incorrect, incomplete or outdated information provided by the customer.
If a parcel is returned because of an incorrect address, recipient unavailability, refusal to accept delivery or other circumstances attributable to the customer, additional shipping or re-shipping charges may apply.
1.5 Courier and Delivery Partners
Orders may be delivered through third-party courier and logistics companies.
Once an order has been handed over to the courier, delivery may be subject to the courier’s operational policies and service availability.
We will make reasonable efforts to assist customers with delivery-related issues.
2. Cash on Delivery
Cash on Delivery may be available for selected products, locations and orders.
COD availability is subject to operational and verification requirements.
Additional COD charges may apply where specified at checkout.
We reserve the right to restrict or discontinue COD availability for particular locations, products, order values or customers.
Customers placing COD orders agree to accept delivery and make the required payment at the time of delivery.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.
3. Order Cancellation
3.1 Cancellation by Customer
A customer may request cancellation of an order before the order has been dispatched.
Cancellation requests should be submitted as soon as possible after placing the order.
Once an order has been packed, dispatched or handed over to the courier, cancellation may no longer be possible.
To request cancellation, please contact us with your order number and relevant order details.
3.2 Cancellation by Success Mantra Publications
We reserve the right to cancel an order in circumstances including:
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Product unavailability.
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Incorrect pricing or product information.
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Payment failure.
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Suspected fraudulent or unauthorized transactions.
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Incorrect or incomplete customer information.
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Delivery restrictions.
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Technical errors.
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Unforeseen operational circumstances.
If an eligible prepaid order is cancelled by us, the applicable amount will be refunded to the customer.
4. Returns
We want customers to receive their orders in good condition.
A return or replacement request may be considered in cases such as:
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Wrong product delivered.
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Damaged product received.
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Material printing or manufacturing defect.
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Product materially different from the product ordered.
Returns are subject to verification and approval.
4.1 Return Request Period
Customers should notify us of any damaged, defective or incorrect product within 2 days of delivery, unless a different period is specifically stated for the particular product.
Requests received after the applicable period may not be accepted.
4.2 Evidence Required
For damaged, defective or incorrect products, we may request photographs or videos showing:
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The outer packaging.
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The shipping label.
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The complete product.
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The damaged or defective portion.
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Any other relevant information.
This information may be required to determine whether the issue occurred before or during delivery.
5. Replacement Policy
Where a return or replacement request is approved, we may provide:
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A replacement copy of the same product; or
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Another appropriate remedy as determined by us.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including an appropriate refund where applicable.
Replacement products may be subject to the same delivery conditions as the original order.
6. Products Generally Not Eligible for Return
Unless the product is damaged, defective, incorrect or materially different from what was ordered, the following may generally not be eligible for return:
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Books that have been used, marked, written in or damaged after delivery.
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Products returned without the required order information.
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Products damaged due to customer misuse or improper handling.
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Products returned after the applicable return period.
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Digital products or e-books that have already been accessed or downloaded, subject to applicable law.
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Products specifically identified as non-returnable on the product page.
This does not affect any rights that cannot legally be excluded under applicable law.
7. Refund Policy
Refunds may be considered in circumstances including:
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Approved cancellation of a prepaid order.
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Approved return where replacement is not possible.
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Product unavailable after payment.
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Duplicate payment.
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Other circumstances where a refund is determined to be appropriate.
Refund eligibility is subject to verification and the applicable circumstances of the order.
7.1 Refund Processing
Once a refund is approved, we will initiate the refund through the appropriate payment method or another suitable method.
The time taken for the amount to appear in your bank account, card account or other payment account may depend on the payment gateway, bank or financial institution.
Success Mantra Publications is not responsible for delays caused by banks, payment gateways or other financial institutions after the refund has been initiated.
7.2 Shipping Charges
Where permitted by applicable law and depending on the circumstances of the return or refund, original shipping charges may or may not be refundable.
Where the return is caused by our error, such as sending an incorrect product or an eligible damaged product, we will make reasonable efforts to provide an appropriate remedy.
8. Damaged Products
Customers should inspect their package and product promptly after delivery.
If a package appears severely damaged at the time of delivery, customers are encouraged to:
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Photograph the package before opening it.
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Photograph the shipping label.
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Record the condition of the package.
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Contact us as soon as possible.
Where a product has been damaged during delivery, we may coordinate with the courier service to investigate the issue.
Approval of a replacement or refund will be subject to verification.
9. Wrong Product Delivered
If you receive a product different from the product ordered, please contact us within 2 days of delivery.
Please provide:
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Order number.
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Product received.
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Product ordered.
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Photographs of the received product.
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Photographs of the shipping label.
After verification, we may arrange a replacement or another appropriate remedy.
10. Defective or Misprinted Books
If a physical book contains a material printing or manufacturing defect, customers should contact us within 2 days of delivery.
Examples may include:
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Missing pages.
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Severely misprinted pages.
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Significant binding defects.
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Material printing errors affecting the usability of the book.
Minor variations in printing, colour, paper appearance or cover appearance that do not materially affect the product may not qualify as defects.
11. Digital Products and E-Books
Where e-books or other digital products are offered, delivery may occur electronically through the customer’s account, download facility, email or another method specified by us.
Because digital products may be accessed or downloaded immediately after purchase, cancellation or refund may not be available after access or download, except where required by applicable law or where we determine that a refund is appropriate.
Digital products must not be copied, redistributed, resold, uploaded to public platforms or shared with unauthorized persons.
12. Refunds for Failed or Duplicate Payments
If your payment has been debited but an order was not successfully created, please contact us with the relevant payment or transaction details.
If we confirm that the amount was received by us but the order was not created successfully, we will take appropriate steps to process the eligible refund.
If you have been charged more than once for the same order, please notify us so that the duplicate transaction can be investigated and, where confirmed, refunded.
Bank or payment-gateway processing times may apply.
13. Promotional Products and Discounts
Products purchased using promotional offers, discount codes, coupons or special pricing remain subject to this Policy unless specific promotional terms state otherwise.
A discount or promotional benefit may not be refundable as a separate monetary amount.
14. Exchange Policy
Unless specifically offered for a particular product, we do not provide exchanges merely because a customer changes their mind, ordered the wrong title, selected the wrong edition or no longer requires the product.
Where an incorrect or defective product has been delivered, replacement may be provided subject to verification.
15. Return Shipping
Where a return is approved, we will provide instructions regarding the return process.
Customers should not send products back to us without first contacting us and receiving return instructions.
Depending on the circumstances of the return, return shipping may be:
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Arranged by us;
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Reimbursed where appropriate; or
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Payable by the customer.
The applicable arrangement will be communicated when the return is approved.
16. Condition of Returned Products
Where a return is approved, the product should generally be returned:
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In its original condition.
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With its original packaging where reasonably possible.
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With accessories or accompanying materials, if applicable.
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With the relevant order information.
Products damaged after delivery due to customer misuse, negligence or improper handling may not qualify for replacement or refund.
17. How to Request a Return, Replacement or Refund
To request a return, replacement or refund, please contact Success Mantra Publications with:
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Order number.
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Customer name.
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Registered mobile number or email address.
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Product name.
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Date of delivery.
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Reason for the request.
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Photographs or videos where relevant.
You may contact us through the contact information provided on our website.
We may request additional information where necessary to investigate the claim.
18. Fraudulent or Abusive Claims
We reserve the right to investigate claims that appear fraudulent, misleading or abusive.
We may reject a return, replacement or refund request where we reasonably determine that:
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The product was damaged after delivery through customer misuse.
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The product has been used or altered.
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False or misleading information was provided.
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The claim is inconsistent with the order or delivery records.
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Repeated unreasonable claims are being made.
This does not limit any rights available to customers under applicable law.
19. Non-Delivery and Returned Shipments
If a shipment is returned to us because:
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The address was incorrect.
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The recipient was unavailable.
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The recipient refused delivery.
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The customer failed to accept the shipment.
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The courier could not complete delivery for reasons attributable to the customer.
we may contact the customer regarding re-shipping.
Additional shipping charges may apply for re-shipping.
Any refund in such circumstances will be considered after deducting applicable charges, where legally permissible.
20. Force Majeure and Delivery Delays
We shall not be responsible for delays caused by circumstances beyond our reasonable control, including:
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Natural disasters.
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Floods.
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Fire.
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Severe weather.
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Epidemics or pandemics.
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War or civil disturbance.
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Government restrictions.
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Strikes.
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Transportation disruptions.
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Courier disruptions.
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Internet or technical failures.
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Other unforeseen circumstances.
We will make reasonable efforts to fulfil affected orders once normal operations resume.
21. Policy Changes
Success Mantra Publications reserves the right to modify this Shipping, Cancellation, Return & Refund Policy from time to time.
Changes will become effective when the updated policy is published on this page, unless otherwise stated.
Customers are encouraged to review this page periodically.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
22. Customer Support
For questions regarding shipping, cancellation, returns, replacements or refunds, please contact us.
Success Mantra Publications
Website: www.successmantrapublications.com
Email: successmantrapublications.01@gmail.com
Phone: +91 9123183744
Address: 15/1/1A, Biswa Kosh Lane, Shyambazar, Kolkata – 700003
Please include your order number in all order-related communications so that we can assist you efficiently.
23. Important Note
Nothing in this Policy is intended to exclude, restrict or override any consumer rights or other rights that cannot legally be excluded or restricted under applicable Indian law.