Success Mantra Publications (“Success Mantra Publications”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of visitors, customers, registered users, authors, contributors and other users of our website.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use www.successmantrapublications.com, purchase our products, create an account, communicate with us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
1.1 Personal Information
When you create an account, place an order, contact us or use certain services, we may collect information such as:
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Full name
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Billing address
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Shipping address
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Email address
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Mobile or telephone number
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Username
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Account information
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Order history
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Invoice and transaction details
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Information provided when contacting customer support
1.2 Payment Information
When you make a purchase, payment information may be processed through third-party payment gateways.
Depending on the payment method used, the payment provider may collect information such as card, UPI, banking or other payment details.
We do not intentionally store complete payment-card information such as your CVV on our own website servers.
Payment information may be processed directly by authorized payment service providers in accordance with their own privacy policies and security practices.
1.3 Information You Provide Voluntarily
You may provide additional information when you:
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Contact us through our website.
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Submit an enquiry.
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Subscribe to communications.
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Submit a review or testimonial.
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Participate in a survey.
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Submit content for publication.
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Contact us through email, telephone, WhatsApp or social media.
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Request information about our books, publishing or other services.
1.4 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Referring website
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Pages visited
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Date and time of access
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Approximate location derived from technical information
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Website interaction data
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Cookies and similar technologies
This information helps us understand website usage, improve performance and maintain website security.
2. How We Use Your Information
We may use personal information for legitimate business and operational purposes, including:
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Processing and fulfilling orders.
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Delivering products.
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Creating and managing customer accounts.
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Providing customer support.
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Processing payments and refunds.
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Generating invoices and transaction records.
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Communicating about orders and deliveries.
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Responding to enquiries.
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Providing information about products and services.
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Improving our website and services.
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Understanding customer preferences and website usage.
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Detecting and preventing fraud or unauthorized activity.
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Maintaining website security.
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Managing promotions, discounts and marketing campaigns.
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Sending newsletters or promotional communications where permitted.
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Complying with applicable laws and regulatory requirements.
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Protecting our rights, property and users.
We may also use aggregated or anonymized information for analytics, research, business planning and website improvement.
3. Legal Basis for Processing
Where applicable, we process personal information on the basis of:
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Your consent.
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The necessity to perform a contract or fulfil an order.
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Compliance with legal obligations.
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Legitimate business interests.
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Prevention of fraud and misuse.
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Protection of our legal rights and interests.
Where consent is required by applicable law, we will seek your consent before processing information for the relevant purpose.
4. Order and Transaction Information
When you purchase a product from our website, we may retain information relating to the transaction, including:
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Customer name.
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Products purchased.
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Order number.
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Order date.
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Billing information.
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Shipping information.
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Payment status.
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Invoice information.
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Refund or cancellation information.
This information may be retained for accounting, taxation, customer service, legal and business-record purposes.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide and improve our services.
Cookies may be used to:
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Keep you logged into your account.
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Remember items in your shopping cart.
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Remember preferences.
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Improve website functionality.
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Understand website traffic.
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Analyze user behaviour.
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Improve website performance.
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Support advertising and marketing activities where applicable.
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Detect fraudulent or suspicious activity.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including account or shopping-cart features.
6. Analytics and Website Performance
We may use analytics and website-performance tools to understand how visitors interact with our website.
These tools may collect information such as:
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Pages visited.
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Time spent on pages.
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Device and browser information.
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Traffic sources.
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General geographic information.
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Website interactions.
Analytics information may be processed by third-party service providers under their respective terms and privacy policies.
7. Google Services
Our website may use certain Google services, such as Google Analytics, Google Search Console, Google Tag Manager, Google Ads, Google Merchant Center or other Google services.
These services may collect or process certain technical and website usage information in accordance with Google’s applicable policies.
We may use such services for purposes including:
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Website analytics.
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Search performance monitoring.
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Advertising.
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Conversion measurement.
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Product feed management.
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Website optimization.
Where applicable, users may manage certain advertising or privacy preferences through Google’s available settings and controls.
8. WooCommerce and Website Services
Our online store may use WooCommerce and related WordPress technologies to manage products, shopping carts, customer accounts, orders and other e-commerce functionality.
Information required to process an order may be stored within our website’s e-commerce system.
Third-party plugins, hosting providers, payment gateways, security services and other technologies may also process information necessary to operate the website.
9. Payment Service Providers
Payments may be processed through third-party payment gateways.
When you make a payment, the relevant payment provider may process your payment and transaction information.
We recommend reviewing the privacy policy of the payment provider used for your transaction.
We are not responsible for the independent privacy practices of third-party payment providers.
10. Shipping and Delivery Partners
To fulfil orders, we may share necessary information with courier companies, logistics providers and delivery partners.
This may include:
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Customer name.
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Delivery address.
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Mobile number.
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Order details.
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Shipment information.
Information shared with delivery providers is limited to what is reasonably necessary to fulfil and track the delivery.
11. Marketing Communications
If you have subscribed to receive promotional communications or otherwise provided appropriate consent where required, we may contact you regarding:
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New books.
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New editions.
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Offers and discounts.
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Educational products.
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Publications.
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Events.
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Services.
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Other relevant updates.
Marketing communications may be sent through email, SMS, WhatsApp or other communication channels.
You may opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us.
Please note that even after opting out of marketing communications, we may continue to send essential transactional communications, such as order confirmations, payment updates, delivery notifications and account-related messages.
12. WhatsApp Communications
Where you communicate with us through WhatsApp or where WhatsApp is used for customer communication, certain information may be processed through WhatsApp and its related services.
We may use WhatsApp to communicate about:
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Orders.
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Delivery.
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Customer enquiries.
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Product information.
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Support requests.
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Promotional communications where permitted.
Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policies.
13. When We Share Information
We do not sell your personal information as a standalone commercial product.
We may share information with trusted third parties where reasonably necessary to operate our business, including:
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Payment processors.
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Courier and logistics companies.
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Website hosting providers.
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IT and technical service providers.
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Website security providers.
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Analytics providers.
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Marketing and communication providers.
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Accounting and professional service providers.
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Legal or regulatory authorities where required.
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Government authorities where legally required.
Third parties may receive only the information reasonably necessary to provide the relevant service, subject to applicable contractual, legal or security requirements.
14. Legal Disclosure
We may disclose personal information where we believe such disclosure is reasonably necessary to:
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Comply with applicable law.
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Respond to lawful government requests.
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Comply with court orders or legal processes.
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Prevent fraud.
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Investigate suspected unlawful activity.
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Protect our website, business or property.
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Protect the rights, safety or security of our customers, employees or other persons.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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Processing and maintaining customer orders.
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Providing customer support.
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Maintaining accounting and financial records.
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Complying with applicable tax and legal requirements.
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Resolving disputes.
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Preventing fraud.
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Enforcing agreements.
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Maintaining business records.
Different types of information may be retained for different periods depending on the purpose and applicable legal requirements.
When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable law.
16. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Security measures may include:
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Secure website connections.
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Access controls.
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Password protection.
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Website security monitoring.
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Regular software updates.
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Restricted access to customer information.
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Security and fraud-prevention measures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
17. Account Security
If you create an account on our website, you are responsible for keeping your username, password and other login credentials confidential.
Please do not share your password with another person.
If you believe your account has been compromised or accessed without authorization, please contact us immediately.
18. Children’s Privacy
Our website is not specifically designed to collect personal information from children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
19. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social media platforms, educational resources, courier websites and other external services.
We do not control these websites and are not responsible for their privacy practices, content or security.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Social Media
We may maintain profiles or pages on social media platforms.
If you interact with us through social media, the relevant platform may collect and process information according to its own privacy policy.
Any information you publicly post or share through social media may be visible to others.
We recommend reviewing the privacy settings of your social media accounts.
21. User Reviews and Testimonials
If you voluntarily submit a review, testimonial, photograph or other content, we may publish or display it on our website or other promotional channels, subject to applicable law and any permissions required.
If you wish to request removal of a testimonial or review containing personal information, you may contact us.
22. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
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Request access to certain personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of information where legally permissible.
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Withdraw consent where processing is based on consent.
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Request information regarding the processing of your personal information.
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Opt out of certain promotional communications.
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Raise a complaint or grievance regarding the handling of your personal information.
Some requests may be subject to legal, contractual or operational limitations.
We may need to verify your identity before processing certain requests.
23. How to Withdraw Marketing Consent
You may stop receiving promotional communications by:
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Clicking the unsubscribe option in an applicable email.
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Following the opt-out instructions in an SMS or WhatsApp communication.
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Contacting us directly.
Withdrawal of marketing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
24. Data Transfers
Depending on the service providers we use, personal information may be processed or stored on systems located outside your state or country.
Where required by applicable law, we will take appropriate measures for such transfers and processing.
25. Third-Party Service Providers
We may engage third-party service providers to perform services on our behalf.
These providers may include:
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Website hosting companies.
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Payment gateways.
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Courier companies.
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Email service providers.
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SMS and WhatsApp communication providers.
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Analytics providers.
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Advertising platforms.
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Website security providers.
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IT service providers.
We expect relevant service providers to handle information in accordance with applicable contractual, legal and security requirements.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes in our services.
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Changes in technology.
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Changes in applicable laws.
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Changes in third-party services.
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Changes in our business practices.
The updated Privacy Policy will be published on this page with a revised “Effective Date”.
You are encouraged to periodically review this page.
27. Grievance and Privacy Enquiries
If you have a question, concern, request or complaint regarding the handling of your personal information, please contact us.
Success Mantra Publications
Website: www.successmantrapublications.com
Email: [Insert official privacy/support email]
Phone: [Insert official contact number]
Address: [Insert registered/business address]
We will make reasonable efforts to review and respond to privacy-related requests within the time required by applicable law.
28. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.
29. Consent
By using www.successmantrapublications.com, creating an account, placing an order or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires specific consent, such consent will be obtained separately.